Membership rules at Pilates CPH

§Section 1 Membership
A membership is personal and may not be used by others. In case of doubt, Pilates Cph may ask to see identification. Changes to personal data such as name, address, e-mail, telephone number, bank account must be notified to Pilates Cph.

§2 Membership conditions
Pilates Cph can change the membership conditions with 30 days' notice. In case of change, these will be posted in the centre.

§3 Duration/Membership
A DIBS agreement is an ongoing membership that continues until it is cancelled by one of the parties in accordance with section 4. A cash membership/clip card cannot be cancelled, but ends automatically after 12 months when the period paid for expires. For whatever reason, prepaid cash memberships will not be refunded in whole or in part.

§Section 4 Termination
Cash membership cannot be cancelled during the agreed period.
The cancellation period for monthly memberships (PBS or DIBS) is current month + 1 month. The cancellation must be made via e-mail to Pilates Cph at info@pilatescph.dk, and is only valid once you have received a confirmation email.
A monthly membership cannot be cancelled during a standby period.

§5 Price changes
Pilates Cph reserves the right to make price changes. Such changes will be announced by posting in the centre and by e-mail (to members who have provided an e-mail address) no later than 45 days before the price changes come into effect.

§Section 6 Registration of attendance
Attendance is required no later than five minutes before the class starts. Remember that you must pre-register for classes so that the instructor can register your attendance. If you arrive late, we will unfortunately not be able to check you in and you will receive a no-show fee. Therefore, make sure you are in the hall at the start of the class.

§7 Cancellation
In case of cancellation of class training at Pilates Cph, this must be done via booking no later than 12 hours before class start, otherwise it will cost a penalty for cash membership, or DKK 65 for monthly membership.
Cancellations for private lessons or duet lessons must be reported at least 24 hours in advance. Late cancellations for any reason will be charged in full.

§8 Valuables
Valuables are welcome in the classroom itself, as Pilates Cph does not guarantee against loss due to theft or property damage.

§Section 9 Responsibility
All training is at your own risk. As a member of Pilates Cph, you are responsible for being in a state of health that allows participation. Pilates Cph accepts no liability for personal injury resulting from accidents at the centre. Otherwise, Danish tort law is followed in this area.

§10 Bero
It is possible to suspend a monthly membership for min. two weeks, max. 6 months - up to twice a year. Notification of suspension must be sent by email before the 1st of the month to be suspended.

§11 Holdudbud
Pilates Cph has the right to continuously change the number of classes offered. The number of classes depends on the number of members.
With less than three participants, classes can be cancelled by Pilates Cph with eight hours notice.

§Section 12 Right of cancellation
When purchasing over the Internet, you generally have a 14-day right of cancellation. However, if you choose a start date that is within 14 days, the right of cancellation expires on the start date.

§13 Receipt
The receipt for the purchase will be sent to the e-mail address entered. The customer is responsible for ensuring that the information entered is correct.

§14 Criteria for subscription features
The payment card must be active and it must be possible to complete a transaction on the subscription amount. The payment card used for subscription transactions must be able to make transactions via the Internet.

§15 Updating map data
Card data can be updated by logging into the online booking and selecting “My profile” - “My membership” - “Change/add payment card”. By contacting Pilates Cph, card details can be renewed or deleted. The customer is at all times responsible for ensuring that the card data is correct. If this is not complied with, Pilates Cph may deactivate/terminate the membership without notice.

Privacy policy at Pilates CPH

Information about our processing of your personal data etc.

Pilates Cph is responsible for the processing of the personal data we have received about you. You can find our contact details below.
Pilates Cph
Nørregade 26A
DK-1165 Copenhagen K
CVR no.: 31751845
Email address: info@pilatescph.dk

The purposes of our processing of personal data, the types/categories of data and the legal basis for processing your personal data

When you use our website, we collect the following personal data:
Purpose: To analyse user behaviour on our website so that we can deliver the best possible experience.

Cookies

A cookie is a small text file that is stored on your computer, tablet or phone. Our cookies are used solely to improve your experience on pilatescph.dk. Cookies are neither spyware nor viruses.

We use external cookies to determine who visits pilatescph.dk and to keep user-related statistics. With external cookies from e.g. Google Analytics, we measure traffic on pilatescph.dk. You can opt out of cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout. In most browsers, you can change the settings for which cookies are placed on your computer.

We collect and process this personal data when you use pilatescph.dk:

• The type of device used to access the website (e.g. tablet, smart device, PC, etc.)
• Browser type, browser ID and language setting on device
• Which website or app referred you to our website
• IP address
• Geo-location of the device you use to access our website
• Which articles and pages you visit, time, duration and number of visits.

The legal basis for our processing of your personal data follows from:

Consent, cf. Executive Order no. 2011/1148 on information and consent requirements when storing or accessing information in end users“ terminal equipment (the ”Cookie Executive Order")

Storage of your personal data:

At this time, we cannot say how long we will retain your personal data. However, we can inform you that we will emphasise the relevance of retaining your personal data when determining how long your data will be stored. Personal data is shared with third parties, Google Analytics, Facebook and Instagram.

When you shop with us, the following personal data is processed:

Purpose: in order to deliver our products and services in the best possible way, we collect the following information about you when you create an account with us:
Name, address, phone number and email.

The legal basis for our processing of your personal data follows from:

Pilates Cph's legitimate interests are that we can send you the marketing and messages that you have requested, e.g. via consent to e-mail marketing, i.e. to send you, cf. Article 6(1)(f) of the General Data Protection Regulation, cf. Section 6(1) of the Danish Data Protection Act and Section 10 of the Danish Marketing Act.

Where your personal data originates from:

We only collect the necessary personal data directly from you in order to provide the service you request.

Storage of your personal data:

At this time, we cannot say how long we will retain your personal data. However, we can inform you that we will emphasise the relevance of retaining your personal data when determining how long your data will be stored. The personal data is shared with our booking provider Yogo and stored on secure servers.

Your rights

You have a number of rights under the General Data Protection Regulation in relation to our processing of information about you.
If you want to exercise your rights, please contact us at info@pilatescph.dk.

Right to see information (right of access)

You have the right to access the data we process about you as well as a number of additional information.

Right to rectification (correction)

You have the right to have incorrect information about yourself corrected.

Right to erasure

In special cases, you have the right to have data about you deleted before the time of our general general deletion

Right to restriction of processing

In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the data - except for storage - with your consent, or for the establishment, exercise or defence of legal claims or to protect a person or important public interests.

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.
You can also object to the processing of your data for direct marketing purposes.

Right to transmit data (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one controller to another without hindrance.
You can read more about your rights in the Danish Data Protection Agency's guide on data subjects' rights, which you can find at www.datatilsynet.dk.

Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency's contact details at www.datatilsynet.dk.