Membership rules at Pilates CPH

§Section 1 Membership
A membership is personal and may not be used by others. In case of doubt, Pilates Cph may require ID.
Changes to personal data, such as name, address, email, phone number, and payment card, must be updated in the booking system.

§2 Membership conditions
Pilates Cph may change the terms of membership with 30 days' notice. Changes will be announced via email and/or notice in the studio.

§3 Bero
It is possible to put a monthly membership on hold for a minimum of 14 days and a maximum of 6 months – up to twice a year. Notice of the hold must be sent by email no later than the last working day of the month before the hold period starts.

§4 Termination of Membership
The notice period for monthly memberships is the current month + 1 month. Termination must be sent via email to Pilates Cph at info@pilatescph.dk and is only valid once you have received confirmation by email.

A monthly membership cannot be cancelled during a standby period.

§5 Price changes
Pilates Cph reserves the right to make price changes. Price changes will be notified via email and/or notices in the studio at least 30 days before the price change comes into effect.

§6 Duration – multi-use ticket and programme
Clip cards and courses cannot be cancelled and expire automatically at the end of the validity period stated at the time of purchase. Regardless of the reason, no full or partial refund will be given.

§7 Registration of attendance
You must be in the studio by the start of the class. If you arrive late, you will not be checked in by the instructor and the fee applicable to your membership will be charged. You may also risk not being able to participate in the class if you arrive after it has started.

§8 Cancellation
In case of cancellation for group training at Pilates Cph, unbooking must be done via the booking system no later than 12 hours before the class starts.

In the event of late cancellation or no-show, the pass session is lost. For monthly memberships with a limited number of bookings per month, the booking counts as one of the month's included bookings, and a fee of 65 kr. is charged at the same time. For unlimited monthly memberships, a fee of 85 kr. is charged.

Cancellations for private or duet lessons must be made at least 24 hours in advance. Late cancellations, regardless of the reason, will result in full payment being charged.

§9 Personal belongings
Personal belongings are stored in the lockers in the changing room. If you need to lock your locker, you must bring your own padlock. Pilates Cph does not cover losses resulting from theft or property damage.

§10 Liability
All training is undertaken at your own risk. As a member of Pilates Cph, you are personally responsible for ensuring that you are in a state of health that allows for participation. Pilates Cph accepts no liability for personal injuries resulting from accidents in the studio. In all other respects, Danish law on compensation and damages applies.

If you train privately, in a duet, Reformer/Tower or in small private classes, you must wear grip socks.

§11 Holdudbud
Pilates Cph reserves the right to continuously change the class schedule and the number of classes. The range of classes is adjusted according to demand. In the event of fewer than four participants, a class may be cancelled.

§Section 12 Right of cancellation
When purchasing a membership online, you generally have a 14-day right of cancellation from the day the agreement is concluded.

If you wish for the membership to start before the expiry of the cancellation period, and you subsequently exercise your right of cancellation, Pilates Cph can demand payment for the part of the membership that has already been delivered, to the extent that the conditions for doing so are met under applicable rules.

§13 Receipt
The receipt for the purchase will be sent to the entered email address. The customer is personally responsible for ensuring that the information entered is correct.

§14 Criteria for subscription features
The payment card must be active, and it must be possible to complete a transaction for the subscription amount. The payment card used for subscription deductions must be enabled for internet transactions.

§15 Updating map data
Card details can be updated by logging in to the online booking system and selecting “My profile” → “My membership” → “Change/add payment card”.

§15 Updating map data
Card details can be updated by logging in to the online booking system and selecting “My profile” → “My membership” → “Change/add payment card”.
The customer is responsible for ensuring that the card details are correct. If payment cannot be processed due to invalid or missing card details, Pilates Cph may deactivate the membership.